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All patients and families have the right to ask questions and voice suggestions or concerns related to discrimination, mistreatment, any forms of abuse and the quality of care or service provided by Mercy Surgery Center. All patients and families are assured that their expression of any such concern will in no way compromise patient care and/or future access to care. Please contact us at:
Mercy Surgery Center – Administration1195 Boyson Rd Suite 3 Hiawatha, Iowa 52233
It is the goal of the Mercy Surgery Center to acknowledge and resolve most complaints/grievances within 10 business days. There may be occasions when this is not possible. If such occasion occurs, the patient or their representative will be informed that the Mercy Surgery Center is still working to resolve the grievance and will follow-up with a written response. The written response will not to exceed 30 days from the time of the initial receipt of the concern. Substantiated allegations will be reported to the Iowa Department of Inspections and Appeals.
If you feel your concern about safety or quality of care provided in the surgery center has not been adequately addressed, you may also report your concern to:
Iowa Department of Inspection and Appeals Lucas State Office Building 321 East 12th StDes Moines, IA 50319-0083(877) 686-0027 (Toll Free)
Medicare patients may also refer concerns online.